Product
Is your fragrance vegan?

Yes! It is 100% vegan.
Is your fragrance formulated without phthalates?

Yes! Our fragrance is completely free of phthalates.
Is your fragrance cruelty-free?

Yes! We do not test on animals.
Where was your fragrance made?

Our fragrance was made in the United States.
What is the size of your fragrance bottle?

The fragrance bottle comes in a 2.5 FL OZ / 75 mL size.

Shipping
Where do you ship?

We currently offer shipping across the United States, including Hawaii and Alaska.
How long will my order take?

Orders are processed Monday through Friday, excluding holidays, with processing and handling requiring 3-5 business days. Shipping to the 48 contiguous states typically takes 3-5 business days. For orders to Alaska, Hawaii, Canada, and Mexico, please allow 5-8 business days for delivery.
How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. Tracking notifications will be sent when the order is processed, not shipped. Please allow 48 hours for tracking to go live upon receipt of tracking.
My package seems to have stopped.

We're sorry to hear that! Please reach out to us at support@bellaperversa.com, and we'll be happy to assist you further.
Help, my order is lost, stolen, or damaged?!

ShipCheck is Bella Perversa’s premium package protection service. When you add ShipCheck to your order, you’re covered in the unfortunate event your package is lost, stolen, or arrives damaged. If anything happens, simply email us at support@bellaperversa.com and we’ll take care of filing the claim for you.

Please note that refund or replacement requests for damaged orders must be submitted within 14 days of the delivery date. Requests made after this timeframe cannot be approved.

If ShipCheck was not added to your order, Bella Perversa is unable to accept liability for lost, stolen, or damaged packages.
How do I file a claim with ShipCheck if my order is lost, stolen, or damaged?

If your order is covered by ShipCheck, just email us at support@bellaperversa.com and we’ll be happy to take care of everything for you!

Orders & Payment
When will my credit card be charged?

Your credit card will be charged as soon as the order has been processed. That is to say, expect a charge within 3 to 5 business days.
Can I change my billing address after I've placed an order?

Unfortunately, we cannot change your billing address after the order has been processed. Rest assured, your order will still arrive at your door.
Can I change or cancel my order?

Please email us immediately at support@bellaperversa.com. Please note: we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.
Can I change my shipping address after I've placed an order?

Please email us immediately at support@bellaperversa.com. Please note: we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.

Returns & Refunds
What is your return policy?

We apologize for any inconvenience, but we’re currently unable to process returns.

If your order was lost, stolen, or arrived damaged and you purchased ShipCheck shipping insurance, please email us at support@bellaperversa.com to submit a claim. We’ll take care of everything for you.